ORDNING&REDA products carry a limited one year warranty on manufacturer defects. Proof of purchase must be provided documenting purchase is within timeframe to receive replacement or refund.
ORDNING&REDA allows 30 days for the return of unused products, based on the date the item was received by the customer. We offer refunds or replacements of unused merchandise, less 10% restocking fee and associated shipping charges.
*ORDNING&REDA reserves the right to deny refund for any returned merchandise that does not meet policy requirements.
To return an item:
1. Please contact ORDNING&REDA via email or call toll free at 1-800-232-6386 to receive a Return Authorization number. (Returns with an invalid, expired or missing RA number will be subject to a 50% restocking fee.)
2. Use the return label on your packing slip and clearly indicate the Return Authorization number in the provided field. If you no longer have your packing slip you may print a new Return Label here.
3. You can use the original box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
4. Attach your new return label to the shipping box. Please use a traceable carrier and retain the tracking number for your records. ORDNING&REDA is not responsible for any items that were lost or damaged in transit.
5. We’ll take care of the rest! Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
The following items may NOT be returned:
- Any item without a return authorization number.
- Used or damaged items
- Discontinued products
- Products that are not in their original packaging and containing all accessories
- Items over 30 days of the shipment receipt date